Dear Jeff:
"One of the key factors that our company recommends to our clients is
customer service. Therefore, when I experience good or bad customer service
from employees of companies or stores that I do business with on a personal
base, I feel it important to advise key personnel at the company.
I recently had a series of repairs at my home, performed by your
company. I must tell you that the workmen doing the jobs were very
professional, experienced and considerate of my wishes. The rates given for the projects
were honored, work was completed in a timely manner and cleanup was appreciated.
You can be assured that I will continue to use Mr. Handyman of Central Valley for future
work and recommend you to friends and business contacts. Feel free to use
this letter as a reference source. Sincerely,"
— Mr. Bob H., Phoenix, Arizona (07/19/2004)