To become a Certified Service Technician, Mr. Handyman employees must meet the following requirements:
- Provide service to over 100 customers while maintaining a customer satisfaction rating of at least 95%
- Complete a series of 6 classes on customer service, quality, and safety
- Consistently adhere to company standards on professionalism, workmanship, and image
- Meet company performance standards in the areas of productivity, quality, etc.