At Mr. Handyman, we frequently speak with callers who have had a poor experience with a previous home improvement professional, or who attempted to "DIY" their project but it didn't turn out quite as expected.
So, we thought it might be a good idea to recap a little advice...
Keep reading for Mr. Handyman's four tips for hiring a home improvement professional:
- Our first advice is to contact and deal directly with the home improvement professional whenever possible. There are online review sites like Angie's List where you can read customer reviews about the service providers. Typically, the phone numbers on these sites will actually ring through to the business and not to a third-party, which is a good thing.
- If you choose to find a service provider through a site that wants to 'match you' or choose the service provider for you, be cautious. Often with these types of companies, you have no idea who they will send to your door. These sites are primarily marketing sites that make a commission for each 'lead' they generate. The service provider may or may not carry a license or insurance. Some of these sites require background checks, others do not. Most of these companies spend a lot of money to be at the top section of the search engine results and promise the best guys in town at the lowest rates available. Think about that for a minute. Do you really think the best guy in town will work for the lowest available rate? If it sounds too good to be true, it probably is. Please beware.
- Focus on reputation. Don't let the company tell you how great they are, instead, let their customers tell you. Having a few negative reviews is normal. It is difficult for any service provider to please everyone. So instead of looking at the bad reviews, focus on the number of good reviews. If a service provider has dozens, or even hundreds, of good online reviews it's a pretty good bet that this is a well-run company with quality staff and you can expect good results.
- And finally, ask for the service provider's mailing address. Do they get tongue-tied? If there happens to be a problem can you visit their office? If the address is out of state, you are not dealing directly with the service provider. And if the service provider cannot provide you with an address, you should begin to wonder how professional they are.
At Mr. Handyman we believe in delivering something different - a safe and worry free job completed by an expert. Our Service Technicians are actual employees, not sub-contractors. Each has been screened for safety and experience prior to hiring. They average 15+ years of home improvement experience and can handle most needs around your home. When you call Mr. Handyman you get a live answer, confirmed appointment, and on-time arrival. This is our promise.
Mr. Handyman can maintain your home to save you money over time. One call really does take care of everything on your to-do list. All Mr. Handyman franchises are Fully Insured with General Liability and Workers Compensation. Some services are subject to state and local licensing and may not be available in all locations. Make sure to stay on top of all your household repairs, improvements and maintenance needs and request service in your area.