Meet the Team of Mr. Handyman of Princeton and Robbinsville
Howard is the owner. He has more than 20 years of helping to run businesses. He believes the foundation for the company’s success is the combination of strong technicians and superior customer service. He is determined to deliver as strong a customer experience as possible. He evaluates the business primarily based on customer feedback and he loves to share positive reviews with the team. He’s proud that the team treats customers and the work with such a high degree of care and pride. He appreciates the team’s composure in solving problems and their senses of humor, we laugh a lot. He enjoys stopping by jobs when possible to meet customers and see the work in person. Please give him your book, streaming TV, or music recommendations. When Howard is not working, he is probably at a hockey rink.
Laura is our full time Customer Service representative. She enjoys working with the customers to deliver an easy end to end experience. She spends her days talking to customers and managing the technicians’ schedules. When she’s not working, she is probably hunting or baking. Ask her for the cookie recipe that won first prize at the NJ State Fair!
When we hire technicians, we look for (i) skill, (ii) communication, and (iii) integrity. In terms of skill they need to be able to do a very wide range of minor repairs. Every day is different for them and every customer has a different to-do list. One job may be sheetrock repair, door repair, and wood rot repair in Princeton, the next may be a small commercial paint job in West Windsor. The next day may be mounting TVs in New Hope then cabinet work in Holland. They need to have the professional maturity to assess jobs carefully and proceed with an appropriate solution. Their communication must be strong because there is a dynamic element to the business, projects go smoothly when everything is explained clearly, and all parties are on the same page. And they must be people of integrity – we are trying to deliver something special in a category where customers have experienced disappointment. To do so we must deliver on our promise consistently with proper regard for the customer’s best interests.