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Meet The Friendly Team at Mr. Handyman of Greater Grand Rapids

For reliable handyman services near you, hire our Grand Rapids Handyman Professionals

Meet our owner, operations manager, customer service manager, and expert handymen. Contact us online or by phone to schedule service with our Grand Rapids team today!

Mr. Handyman van

  • photo of Tom Raar

    Tom Raar

    Owner

    A Q&A with Tom Raar!

    Q: What made you decide to choose Mr. Handyman to open your franchise business?

    A: My brother, sister, and I all learned the “do-it-yourself” mentality from our Dad, and we all became quite handy with crafts and home repair projects. When I was making a career change, the idea of working with construction professionals appealed to me.

    Q: Tell readers a little bit about your family and background.

    A: I grew up near Detroit; however, my parents were from Grand Rapids. My brother and sister both ended up on the West side of Michigan so I chose to live in Holland during my years as a consultant. I have been a small business owner since 1994, first in the pharmaceutical industry and now in home services. I enjoy serving customers and the community by offering a reliable, trustworthy resource for home repair and improvements.

    Q: Was your family a key factor in your decision to open your business?

    A: Absolutely! My sister and I opened this business in 2008, and it has been a family operation ever since. My goal was to spend less time traveling and more time with my family which turned out to be an excellent decision.

    Q: What are you most looking forward to in the future as a franchise owner?

    A: I would like to continue growing my business while maintaining the key elements of customer satisfaction, project quality, and employee fulfillment.

    Q: What are some common services that you provide customers?

    1. Exterior carpentry: from resurfacing decks to installing new railings right up to full deck rebuilds, are that are satisfying for our technicians and our customers!
    2. Bathroom remodel: whether it is a minor refresh or full gut and rebuild, we have experience making an old / dated bathroom look great!
    3. Flooring: we frequently repair damaged subfloors and then install new flooring along with baseboards and shoe moulding / quarter-round.

    Q: What’s the thing you like most about working with customers?

    A: Seeing the impact of our home improvement efforts on their well-being. Customers commonly tell us “I wish I had done to hear this sooner” and “Working with your office and technicians was an absolute pleasure – they were communicative and professional throughout the job.”

    Q: What do you think makes your business unique or a preferred provider in your area?

    A: We hire full-time professional carpenters to be part of our team. We are licensed, insured, bonded, and we guarantee our work! We have a well-staffed, experienced office staff to maintain customer communication and schedules.

  • photo of Laurel F

    Laurel F

    Operations Manager

    Laurel has been with Mr. Handyman for over 11 years. She enjoys spending time with family and friends especially her three grown children. Laurel says “you won’t want me swinging a hammer in your home but I’ll be happy to schedule the right tech to take care of your projects!”

  • photo of Heidi C

    Heidi C

    Customer Service Manager

    Heidi has a passion for people. Graduating with a Bachelors of Business, Heidi has been in the Customer Service industry for over 15 years. She is great at communication with others which allows her to inform, help and advise customers clearly and effectively to meet their needs.

  • photo of John C

    John C

    Senior Service Professional

    John has 25 years of experience as a home improvment professional. He makes every effort to ensure his clients are satisfied with the high quality of craftmanship he provides.

  • photo of Larry

    Larry

    Senior Service Professional

    24 years in the construction industry has given Larry a lot of experience in all aspects of home improvements. Larry’s career includes new home construction, remodeling and property management as well as commercial banking. His five children keep him busy with sporting events and camping but Larry is also a much sought after umpire for girl’s fast pitch softball.

  • photo of Aaron S

    Aaron S

    Service Professional

    Aaron has over 20 years of construction experience. He prides himself in quality workmanship, customer service excellence and being time conscience. In his spare time he likes to be outdoors and spending time with family.

  • photo of Jason F

    Jason F

    Service Professional

    Jason is a professional carpenter with over 15+ years of experience.  His expertise is in residential and commercial construction. He is commited to high quality workmanship and he is great with people!

  • photo of Jim Smith

    Jim Smith

    Service Professional
  • photo of Stephen J

    Stephen J

    Service Professional

    Stephen has over 15 years in the home improvement industry. He excels in the skilled trades of carpentry, plumbing and minor electrical. In his free time he enjoy anything outdoors and motocross.