Meet The Friendly Team at Mr. Handyman of Rock Hill and Fort Mill

Our names are Tim and Ingrid Steffens and we have been the owners of Mr Handyman of South Charlotte since, July 2018! Our story is a huge part of how we began our handyman business. We have three amazing children & were both born and raised in New York. As our children grew older, we knew now was the time to make a move if we were ever going to do so. We felt led to move to Charlotte for the later part of our lives, so we sold our house May of 2013 and started all over. Tim left his position as the facility manager at our church and Ingrid left her school nursing position at an elementary school on Long Island. We knew we were making a huge, life-changing decision that surprised many of our friends and family, but we were confident that this was where the Lord was leading us. Before joining the Mr. Handyman team, Ingrid worked in the health field as a clinical manager while Tim began to build the foundation of this business. We have enjoyed every step of building this and are so thankful for the loving support of our friends, family and other franchise owners who work along our side. Our desire is to serve others to our utmost ability with respect, integrity, excellence, honesty and reliability. Thank you for choosing Mr Handyman of South Charlotte!

Barbara has a true love with being involved with theatre as a production manager, including lighting and scenic design and directing most of her career! This has allowed Barbra to have quite the experience with handyman skills as well! She was also a paraprofessional in the elementary schools of Illinois. Barbara recently moved to the Charlotte area of NC and has been a rock star as our Customer Services Manager at Mr Handyman of South Charlotte, Fort Mill, Rock Hill. We are thrilled to have her on our team!

Patrick is dedicated to delivering exceptional client support and ensuring a positive experience for every customer. With a strong background in communication and problem-solving, he excels in understanding clients' needs and providing tailored solutions. Committed to building lasting relationships, Patrick strives to foster trust and satisfaction through attentive service and effective communication. We are thrilled to have Patrick on our team!

Michael Hoover is a dedicated and hardworking construction professional with experience in both residential and commercial renovations. He is passionate about delivering quality craftsmanship and takes pride in helping homeowners and businesses complete projects with excellence. Michael enjoys working across a variety of trades, including carpentry, electrical, plumbing, drywall, tile installation, and door installation. His eagerness to learn, strong work ethic, and commitment to customer satisfaction make him a valuable member of our team. We are truly blessed to have Michael as part of our Mr. Handyman family.

Tyrone McGarrell is originally from Trinidad and has been a highly skilled construction professional for more than 20 years. He began his electrical training in high school and went on to earn a degree in Construction Technology, providing him with a strong foundation across multiple trades. Tyrone's extensive experience includes remodeling kitchens and bathrooms, window and door installation, flooring, framing, drywall installation and finishing, painting, and walls and ceilings. He takes pride in delivering quality craftsmanship, attention to detail, and exceptional customer service on every project. Tyrone's positive attitude, strong work ethic, and commitment to excellence make him an incredible asset to our team. We are truly blessed to have him as part of our Mr. Handyman family.

Joe Goodnight is a dedicated and highly skilled professional committed to delivering quality service and dependable results. A U.S. Marine veteran with 20 years of experience in aviation maintenance, Joe brings a tireless work ethic, sharp critical thinking, and strong problem-solving skills to every project. He takes pride in helping customers find practical solutions to their home improvement needs. A man of faith with high moral character, Joe is a trusted and valued member of the Mr. Handyman team.

Lance brings a unique combination of leadership, discipline, and hands-on expertise that makes him a tremendous addition to Mr. Handyman. As a former member of the U.S. Air Force Security Forces, he developed a strong foundation built on integrity, accountability, professionalism, and service to others—qualities that continue to define his work today. With more than 10 years of experience across a wide range of maintenance and repair trades, Lance has built a reputation for being dependable, detail-oriented, and committed to getting the job done right. Whether he’s tackling repairs, solving problems, or helping customers improve their homes, he brings the same dedication and work ethic to every project. Originally from Indian River, Lance recently made the move to begin an exciting new chapter, and we’re thrilled he chose to bring his talents to the Mr. Handyman family. What stands out most about Lance is his drive to continually learn, grow, and challenge himself. He’s passionate about expanding his skills, taking on new opportunities, and building a long-term future with our team. His goal is not only to deliver exceptional service to our customers but also to continue growing into a leadership role within the company.

Jacob Barnhardt is an experienced construction professional and Production Manager with more than 15 years of hands-on experience in carpentry, roofing, project management, and structural repair. His extensive knowledge of residential and commercial construction, combined with his commitment to excellence, helps ensure every project meets the highest standards while remaining compliant with North and South Carolina building codes. Jacob is a strong leader with exceptional communication skills, fostering teamwork and building confidence with both customers and colleagues. His dedication, integrity, and passion for quality workmanship make him an invaluable member of our team.

Matthew Kaczkowski is a seasoned construction and operations professional with more than 30 years of experience managing residential remodeling and installation projects from the initial consultation through final completion. He specializes in precision window and door installation, expert finish carpentry, and detailed restoration work, bringing exceptional craftsmanship and attention to detail to every project. Matthew is known for his excellent communication skills, professionalism, and commitment to delivering high-quality results that exceed customer expectations. His dedication to his craft and passion for serving homeowners make him a valued member of our team.