There is a version of customer experience that happens before a single word is spoken, before a product is examined or a service is explained, and before any transaction takes place. It happens in the seconds between when a customer walks through the door and when they form their first impression of the business they have just entered.
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There is a particular kind of stress that comes with hosting in a kitchen that was never quite right for the way you actually live.
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Every business in the Wichita metro has a version of busy season. For retailers it arrives with summer foot traffic and the back-to-school period that follows. For restaurants and hospitality businesses it tracks with warm weather
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There is a category of commercial space that sits between the private offices or retail floors where business actually happens and the exterior of the building that faces the street. It is the lobby, the corridor, the shared hallway
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Spring has a way of making deferred home improvement plans feel urgent again. The days are longer, the weather is cooperative, and the energy that comes with a new season has a way of turning
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